shipping & returns

Shipping:

 

Orders $39 and over ship free!

Orders $39 and under ship for a flat rate of $3.95 

Orders usually shop the same business day, and we use fast 1-3 business day shipping!  

 

We ship to the lower 48 US States. We do not currently ship to Hawaii or Alaska. 

Returns:

Our return policy is simple: New, unopened and unused products (except food and treats) can be returned within 30 days for a full refund. Buyer is responsible for return shipping expense. If you choose, we can send you a return shipping label which will be deducted from your refund.

 

If you received the wrong item, or a damaged item, we will send you a replacement or refund. Depending on the item, we will ask you to ship it back to us or properly discard the item. 

If you need to return an item, or need any help, send us an email to Returns@PawCrew.com